Friday, February 05, 2010

Happy to help?

Trring Trrring.

Me : "Hello?"
Caller : "Am I speaking to Ms Priya Mahadevan*?"
Me : "Yes, speaking."
C : "Ma'am am Shilpa* calling from Vodafone. This is a confirmation call. Ma'am, can I confirm a few things with you please?"
Me : "Yes.. please."

C : "Ma'am, is your name Priya Mahadevan*?"
Me : "Yes." (Huh? I thought you checked that after I said hello!)
C : "And your e-mail id is mailto:priya.mahadevan@gmail.com*?
Me : "Yes."
C : "And your DOB is 1st Jan 1981*"
Me : "Yes." (Any gift-plans?)
C : "And your favourite ice cream flavour is chocolate?"
Me : "Right!"
OK, she didn't ask me that last question. But she asked me many other almost-related questions.

...

C : "Are you aware of your call plans ma'am?"
Me : "Yes, I am."
C : "Even if you are aware, let me explain ma'am."
Me : "hmm.." (What the..!)
C : "Ma'am your talk plan is blah blah blah blah blah blah ma'am. Ma'am you have blah blah blah top up blah blah blah. Ma'am you also have blah blah blah blah ma'am. Blah Blah blah blah".

After about 3 minutes.

Me : (3,2,1 breathe. 3,2,1 breathe)
Me : "Thanks!"
C : "Are you aware of your call and sms charges ma'am?"
Me : "Yes yes am very much aware! You don't need to explain." (Please!)
C : "Even if you are aware, let me explain ma'am."
Me : Grrrrrrrrrrr
C : "Ma'am your local blah blah blah blah. Blah blah ma'am. Ma'am blah blah blah blah blah. Ma'am blah blah blah blah. Ma'am blah blah blah. Blah blah blah ma'am."
Me : "Sigh!"

C : "Do you want to know anything else ma'am?"
Me : "No. Please. Thanks. Please. Please. Please!"
C : "Thank you for calling Vodafone ma'am. This is Shilpa* talking to you from Vodafone. Happy to help. Have a nice day ma'am!"
Me : Huh! I thought you called me!!! :-S

*- all names, numbers changed to protect, you know, privacy :)
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